Please continue to report issues to the helpdesk that are other than the ones noted below: 866.725.4357.
Open Issues and Action Needed
Secure Chat: Lost access while in use.
Action Needed: Please continue to log out and log back in until further notice. We have provided a tip sheet for training purposes, please check your email or employee app.
Documents Table: Will not default document type and appears blank.
Action Needed: Please continue to use the search function and add the needed document types for patient encounters. Sherlock is open and in progress with Cadence.
Required Documentation Rules: Travel and Exposure screening (new document element) requires staff to document all patients, including those patients who were documented pre-upgrade. Questionnaire is now three questions, and “unable to assess” no longer satisfies the rule for response.
Action Needed: Please continue to print the AVS for discharge until further notice.
Tech Worklist: Patient highlighted does not always correspond with the patient information displayed.
Action Needed: Unclick the patient and the information should update correctly. A permanent fix currently being tested. If you experience issues, however, please log out and log back in.
Diagnosis Search: End-users cannot currently search for diagnoses by their codes but can search but the name of the diagnosis (for example, they cannot search by Z79.01, but can search by long-term use of anticoagulants).
Action Needed: While the team will be performing system maintenance to resolve, if you experience issues, please log out and log back in.
Reporting Workbench was running slow. Issue has been resolved.