Epic in Tulsa: Go-Live Support Model, Issues Escalation and Communication Process

The Epic Command Center structure will be in place for two weeks: Friday, March 2 – Friday, March 16.

The Central Command Center will be located in the third floor lecture hall at the Peggy V. Helmerich Women’s Health Center on the campus of Hillcrest Medical Center. The CCC will be staffed 24/7 and will be the primary location for Epic project leadership and IT application support. Satellite Command Centers will also be available at the other hospitals.

Click here to view the full support structure, which includes the support model, issues escalation and communication process.